Terms & Conditions

Terms and Conditions for Sue Shaw's Swim School

Payments:

  • Payment is due during enrolment week; failure to comply may result in forfeiture of your/your child's space to our waiting list.
  • Payment must be made through our secure booking platform, ClassForKids. Cash payments are also accepted.
  • Refunds are not provided for absences of any kind; payment secures your/your child’s swimming lesson and time slot for the term. Payments are non-transferable.

Credits and Refunds:

  • Credits or refunds are only applicable in case of pool closures.
  • Refunds will be processed via ClassForKids and may take up to 10 working days.

Liability:

  • Sue Shaw's Swim School cannot be held liable for incidents or accidents in the changing rooms, foyer, or within the school grounds.
  • We are not responsible for any damage to items in the changing rooms, foyer, or within the school grounds.

Child Supervision:

  • Parents/Guardians must remain in the pool building while their children swim.
  • Parents/Guardians are responsible for supervising their children outside of their allotted swim time.
  • Teachers are responsible for supervision only during the lesson time on poolside.

Swimmer Etiquette:

  • Swimmers must arrive on time for their lesson wearing appropriate swimwear. Bikinis or baggy shorts are not permitted. Swimming goggles and hats are optional. Long hair must be tied back.
  • Emergency contact details, swimming ability, and medical information must be declared prior to starting the course and kept up to date.
  • During Distance Swims, children must wait their turn on poolside before attempting their swim, and an extra towel is required for warmth.

Manual Support:

  • Certain teaching aspects may require hands-on guidance from the teacher or assistant to ensure correct body position.

Safeguarding:

  • Safeguarding guidelines align with Swim England's Wavepower.
  • The use of telephones or recording devices is not permitted in the changing rooms or on poolside.
  • Professional photos will only be taken with signed permission from all involved parties.

Changing Room Etiquette:

  • Children under 8 must use the changing room corresponding to the accompanying adult's gender. Children over 8 must use the changing room assigned to their gender.

Behaviour Policy:

  • Kindness and respect are expected at all times.
  • Use of bad language, physical abuse, or bullying will not be tolerated and may result in removal from the course without refund.